This Cookie Policy explains how Hair Explained INC ("we", "us" or "our") uses cookies and similar technologies on our websites, web applications and other online services that link to this Policy (together, the "Service").
This Policy should be read together with our Privacy Policy and Terms of Service.
What Are Cookies
Cookies are small text files stored on your device (computer, smartphone and others) to recognize your device and remember certain information about your visit (for example, your login session or language choice). In this Cookie Policy, we use the term "cookies" to refer to all of these technologies.
Who We Are
The Service is operated by:
Hair Explained INC Address: 200 Winchester Circle G24, Los Gatos, CA 95032
We are the data controller for personal data processed via cookies. Our EU representative's details are in our Privacy Policy.
How We Use Cookies
We use a minimal set of cookies, limited to what is necessary to operate and improve the Service. We do not use cookies for targeted advertising, social-media tracking, or to track your activity across third-party websites.
Strictly Necessary Cookies
These are essential for the Service to function and cannot be disabled. They are necessary for:
- logging into your account;
- maintaining your session and security (e.g. preventing fraudulent use of accounts);
- saving privacy and cookie preferences;
- filling in forms or initiating an action you request.
Without these cookies, we cannot provide certain core features, such as secure login, maintenance of your subscription session, or consistent delivery of pages you request.
Strictly necessary cookies are exempt from the consent requirement, but we still provide information about them in this Policy.
Analytics Cookies
These cookies help us understand how visitors use the Service so that we can improve performance, fix errors and plan new features. For example, they may tell us:
- which pages and features are used most often,
- how users navigate through the Service,
- whether certain pages generate error messages.
You can refuse them without losing access to the Service's main features. Where required by law, we only use these cookies with your prior consent.
We do not use analytics cookies to create identifiable user profiles. Pseudonymised analytics are collected to understand usage patterns. No data is linked to a named individual unless the user creates an account. Users are not tracked across different websites or apps.
Legal Basis
The use of cookies and similar technologies is governed by:
- the ePrivacy Directive (Directive 2002/58/EC) as implemented in the laws of EU/EEA Member States,
- in the UK, the Privacy and Electronic Communications Regulations ("PECR"), and
- in the USA, the applicable regulations and consumer protection laws, including the FTC Act.
Where required by law, we will ask for your consent before setting any non-essential cookies (such as analytics cookies). Consent is collected through our cookie banner or settings, which:
- provide clear information about the categories of cookies and their purposes;
- allow you to accept or reject non-essential cookies;
- allow you to change or withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
Your Cookie Choices
You have several options to control or limit cookies.
Cookie Banner
When you first visit the Service from a new device or browser, you will see a cookie banner. You can:
- accept analytics cookies, or
- decline non-essential cookies.
Where available, you can change your choices at any time via the "Cookie Settings" link in the footer of our website. If you delete cookies or use a different browser or device, we may need to ask you for your preferences again.
Browser Settings
Most browsers allow you to manage cookies via their settings. For example, you can:
- block all cookies,
- block cookies from specific sites, or
- delete existing cookies.
Please note that if you block or delete strictly necessary cookies, some parts of the Service may stop working or may not function as intended (for example, you may not be able to log in or maintain a session).
For more information, see your browser's help pages.
Third-Party Cookies
We may use third-party service providers (for example, analytics providers, security and performance providers) that place or read cookies on our behalf.
These providers may process information such as:
- your device identifiers,
- browser type and version,
- approximate location (based on IP address),
- date and time of access,
- pages visited and interactions with our Service.
Where these providers act as our processors, they are bound by contractual obligations to use the data only on our instructions and for the purposes set out in this Policy and our Privacy Policy.
Some providers may be located outside your country. When data is transferred internationally, we use appropriate safeguards, as described in our Privacy Policy.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time.
The "Last updated" date at the top of this page indicates when this Cookie Policy was last revised.
If we make significant changes that affect how we use cookies or how you can control them, we will notify you appropriately (for example, via a prominent notice on the Service or by email).
Contact Us
If you have any questions about this Cookie Policy or our use of cookies and similar technologies, you can contact us at:
Hair Explained INC Email: privacy@hairexplained.io Address: 200 Winchester Circle G24, Los Gatos, CA 95032